NEW EBOOK: Learn how to activate your highest-value customers with voice-activated retail technologies: Conversational Commerce Elevates the Customer Experience.
Every single day, more and more customers are completing purchases using voice-activated retail technologies. Conversational commerce refers to the wide variety of different technologies and platforms used to deliver speech recognition, voice biometrics, natural language processing (NLP), artificial intelligence, chatbots, voice assistants, and smart speaker recognition platforms to consumers on smart speakers and phones, tablets, computers, and an ever-growing number of other consumer products using voice technology interfaces.
All around the world, customers are becoming more comfortable and confident completing sales online, and top brands are capitalizing on the growth of voice-powered retail technologies to deliver new and unexpected customer experiences that activate and engage target audiences.
The global COVID-19 pandemic has led to more than 10 years of ecommerce development over the space of the last 2 years. Customers around the world are more comfortable with digital shopping than they have ever been and implementing voice-powered retail solutions is the logical next step for cultivating new revenue streams from this untapped opportunity. Voice commerce is the future of online shopping and now is the perfect moment to capitalize on its growth.
Interestingly, customers who shop online and complete mobile payments regularly are much more likely to be younger, more highly educated, and higher earning than average consumers. Customers who use voice-powered ecommerce more frequently also spend more money during their shopping than the general public. This trend is so significant, implementing voice shopping on your ecommerce website allows your brand to generate twice as much revenue, from higher-value customers that are likely to spend much more on your site over their lifetimes.
As a result, it becomes easier to understand why rolling out a conversational commerce solution allows your brand to focus its efforts on driving engagement and brand loyalty among the user demographics that will likely generate the highest percentage of revenues for your brand.
Download our new eBook to learn how completing the investment to implement a voice-powered retail solution, you can expect your revenues to increase significantly!